2160 Privacy Policy — User Information Protection
We respect the privacy of every 2160 user. This policy explains what information we collect, how it is used, and how we protect it.
Last updated: 2026
Information We Collect
When you register or use the 2160 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of information involved are as follows:
- Username and encrypted password
- Email address for verification and communications
- Phone number for two-factor authentication, if enabled
- Date of birth for minimum age verification (18+)
- Identity documents for identity verification purposes
- Device type (phone, tablet, computer) and operating system
- Web browser used and its version
- IP address and estimated regional location
- Activity log data such as login timestamps and in-platform actions
- Screen resolution and device language settings
- Records of deposit and withdrawal transactions in MYR
- Payment methods used (DuitNow, bank transfer)
- Bank account numbers saved for withdrawals — stored in encrypted format
- Transaction history for compliance and support purposes
- Pages visited and time spent within the platform
- Games or sections most frequently accessed
- Session cookies to maintain an active login
- Preference cookies to save language and display settings
Why This Information Is Collected
2160 uses collected information solely for legitimate platform operations and service improvement for Malaysian users. We do not sell or trade users' personal data to any third party for marketing purposes.
Verifying user identity, processing MYR deposits and withdrawals, providing customer support, and ensuring account security.
To detect fraudulent activity, fulfil identity verification requirements, and ensure compliance with platform usage policies.
Analysing usage patterns to improve the interface, platform speed, and overall user experience.
Sending account-related notifications, transaction confirmations, and important updates regarding policy changes or service disruptions.
Cookies & Tracking Technologies
2160 uses cookies to deliver a smoother, more personalised user experience. Cookies are small data files stored in your browser that help the platform recognise your visits.
There are two main categories of cookies in use:
- Essential Cookies: Required for core platform functions such as login, session security, and transaction verification. These cookies cannot be disabled as they are essential to platform operations.
- Optional Cookies: Used to store personal preferences such as language selection and display settings. Users may choose to disable optional cookies through their browser settings.
We do not use third-party tracking cookies for advertising purposes. All cookie data is stored securely and is not shared with external parties.
Data Storage, Security & Information Sharing
All 2160 user personal information is stored using industry-grade encryption. Passwords are never stored in plain text — they are hashed before being saved. Platform connections are secured via HTTPS to ensure data travels safely between your device and our servers.
We continuously monitor our systems to detect any unauthorised access. Our technical team responds promptly to any identified security incidents.
2160 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Approved payment service providers for processing MYR transactions — they are bound by strict confidentiality agreements.
- Relevant authorities where required by law or a valid court order.
- Technical service providers such as hosting and security partners operating under confidentiality agreements with 2160.
Active account information is retained for the duration the account remains active. Once an account is closed, essential data is kept for the period required for legal compliance and financial audit purposes. Data that is no longer needed is securely deleted in accordance with established data disposal procedures.
User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold on your account. Requests can be submitted via our support email.
If any of your personal information is inaccurate or out of date, you can update it via your account dashboard or by contacting support.
You may request account closure and deletion of data that is no longer required, subject to applicable legal retention obligations.
How to Contact Privacy Support
For any enquiries regarding this Privacy Policy, including requests for data access, correction, or deletion, please contact the 2160 team at:
Email: [email protected]
We are committed to responding to privacy enquiries within a reasonable timeframe. Page FAQ We also provide guides for common questions related to account privacy and security.
Changes to This Privacy Policy
2160 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices or legal requirements. Users will be notified of any significant changes via email or in-platform notifications. The last updated date is shown at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Have Questions About Your Account Privacy?
The 2160 support team is ready to help. You can also check our FAQ page for quick answers.